At HelpMe, your privacy is fundamental to your emotional wellbeing. We are committed to protecting your personal information with transparency, integrity, and confidentiality.
HelpMe is committed to maintaining the confidentiality of all users seeking emotional wellness and mental health support. We collect only the information necessary to provide our services and take reasonable administrative, technical, and organisational measures to safeguard your personal information.
Our therapists and professionals are expected to adhere to recognised professional and ethical standards of confidentiality in addition to applicable legal requirements.
Where voluntarily provided or necessary for service delivery:
Where you choose to use our Astro-Psychometric services, we may collect birth date, birth time, birth place, and assessment responses. This information is collected only with your consent and used solely for preparing your personalised assessment.
When you use our website or application, we may automatically collect device information, browser type, IP address, cookies, login activity, and website usage analytics.
We use your information to schedule counselling appointments, connect you with suitable therapists, deliver online and offline counselling services, provide wellness programs and workshops, generate Astro-Psychometric reports where requested, process payments, respond to enquiries, improve our services, maintain platform security, and comply with legal and regulatory obligations.
We do not sell or rent your personal information to third parties.
By submitting your information, registering an account, booking an appointment, or using our services, you consent to the collection and processing of your personal information for the purposes described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal, contractual, and professional obligations.
Protecting the confidentiality of counselling sessions is one of our highest priorities. Information shared during counselling sessions is treated as confidential except where disclosure is required by applicable law, directed by a court, necessary to prevent imminent risk of serious harm, or required to comply with mandatory reporting obligations under Indian law.
Services provided to children and adolescents may require the consent of a parent or legal guardian in accordance with applicable law. Parents or guardians are responsible for the information submitted on behalf of minors.
We implement reasonable safeguards to protect your information, including secure user authentication, encrypted communication where appropriate, access controls, secure payment gateways, routine security monitoring, and confidentiality obligations for staff and professionals.
While we strive to protect your information, no online platform can guarantee absolute security.
We may share your information only where necessary: with your treating therapist or assigned wellness professional; with trusted service providers supporting our platform; where required by law or a lawful order; or to protect the safety, rights, or property of our users or others.
All third-party service providers are expected to maintain appropriate confidentiality and security standards.
Our Astro-Psychometric Assessments combine psychometric evaluation with Astro Science-based interpretive insights to support self-awareness, education, parenting, career exploration, and personal development. These reports are intended for informational and personal guidance only and are not a substitute for professional healthcare.
We retain personal information only for as long as necessary to provide our services, meet legal or regulatory requirements, maintain professional counselling records, resolve disputes, and enforce our legal rights. When information is no longer required, it will be securely deleted or anonymised.
Subject to applicable law, you may request to access your personal information, correct inaccurate information, withdraw consent where applicable, request deletion of eligible personal information, or contact us regarding our privacy practices.
Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyse website performance, and enhance user experience. You may modify your browser settings to disable cookies, although some features may not function correctly.
Our website may contain links to third-party websites. HelpMe is not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of those websites before sharing personal information.
We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised effective date. Continued use of our services after any updates constitutes acceptance of the revised Privacy Policy.
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Your trust is the foundation of our relationship. At HelpMe, we are committed to protecting your privacy, respecting your dignity, and maintaining the confidentiality of every individual who seeks our support.
Your wellbeing — and your privacy — remain at the heart of everything we do.